MINIMUM ORDERS
Domestic Shipping Orders for domestic shipment (USA and territories) have a $100.00 minimum order requirement. Orders for less than $100.00 will be assessed a $25.00 processing fee in addition to freight charges.
International Shipping Orders for international shipment have a $500.00 minimum order requirement. Orders for less than $500.00 will be assessed a $100.00 processing fee in addition to freight charges.
SHIPPING CHARGES
Please be advised that shipping charges for orders less than $500.00 vary based on package weight, dimensions, total number of packages, perishability, urgency, and delivery location. Shipping fee starts at $9.50 for most orders. We ship UPS Ground unless otherwise requested.
FREE SHIPPING
Please be advised that our No Charge (free) shipping policy refers to standard ground shipping via UPS or USPS (which is determined at the discretion of Wilburn Medical USA) and applies to those orders with a delivery destination in the continental US only. Items requiring expedited shipping (i.e., vaccines, refrigerated products) or when expedited shipping is requested by the customer; the customer will be billed at the expedited rate. Some items, due to their size and/or their weight, may not be eligible for free shipping.
SALES TAX
Taxes are only collected from users in North Carolina and South Carolina. This does not relieve users from other states of their obligation to pay taxes that may be required.
STOCK STATUS
Non-Stock items must be ordered from the manufacturer and can take 2-4 weeks, Stocked items are released for shipment in 4-7 days. Quick Ship items are released for shipment either same day or next day. Please review the Transit Time Map for UPS Ground shipping times to your location. Feel free to contact us if you have any questions or special needs regarding your order.
RETURNS & CANCELLATIONS
Items eligible for return are subject to a 25% restocking fee and must be accompanied by a Return Authorization that is made available by contacting Wilburn Medical USA 1-877-945-2876 or 336-996-6820. Customer is responsible for return freight.
Returned items must returned within 30 days of shipment and within 14 days of receipt of the Return Authorization. Product and product packaging must be in resalable condition.
Refrigerated Items, Pharmaceuticals, Injectables, Reagent Test Cassettes, and most Non-Stock Items are not eligible for return.
Defective or Items shipped in error will be the responsibility of Wilburn Medical USA or the original manufacturer. Shipping errors must be brought to our attention within 7 days of receipt.
Click here for a map of the delivery times from Wilburn Medical USA.
Cholestech LDX
