"This note is to let you know how pleased I am with your service and with the equipment I have purchased from your company. During the time I was deciding on the monitor, I called your company several times. I always got courteous, helpful information from you or one of your employees. Ordering supplies for the monitor is very easy on your user-friendly website and they are processed and shipped in a very timely manner."
- Ruby B.
"I just wanted to thank all the staff at Wilburn Medical USA for the many years of incredible service. I've never had a problem with any orders and have always been treated with kindness and respect with every transaction. You are all truly wonderful people to know and do business with. I appreciate all the kindnesses you've given me over the years and hope you all always be treated as well as you all have treated me. Thank you from the bottom of my heart and God bless you all."- Belita O.
Professional Screening Organization
"This letter is to let you know how much I appreciate the excellent customer service and support Wilburn Medical USA provides my department. As a long standing customer I have learned that when I need supplies, Wilburn Medical USA, is a company I can rely on.... I feel Wilburn Medical USA has always provided me with competitive pricing and great customer service. When I get busy with corporate wellness screenings, I know you and your team at Wilburn Medical USA will provide me with the service I need in a timely manner.
I am pleased to be able to write this letter of reference to demonstrate that Wilburn Medical USA is not just another vendor; but a business partner....."- Jared P.
"Thanks for your help in shipping the cassettes overnight to our client. The timing was perfect! And so is your customer service!"- Kay S.
The Stern Cardiovascular Center
"We have successfully incorporated two of your AITECS 12S Pro infusion pumps into our busy nuclear cardiology lab and are extremely satisfied with their functioning. They have been no problem to us - comparison being made to Graseby or Medfusion pumps. They have become very easy to become accustomed to."
- Scott Feury, RT, CNMT
Coastal Carolina Cardiology
"We have been very satisfied with the pump as well as the excellent service provided by your company... Thank you for your prompt response to our questions."
- Monica Richards, Administrator
Internal Medicine Associates (IMA)
"I was really concerned about purchasing a syringe pump other than Graseby; But I have to tell you, I really like the AITECS pump. It is so simple to program and I like the fact you know the syringe is secure with the syringe clamp. I can even use the same syringes, extension sets, and t-connectors I have been accustomed to. Of course, Administration was very appreciative of the cost savings. Thank you so much for your help in finding exactly what I needed."
- Jennifer Reid, RT (R)(N) CNMT
Kovacs and Panebianco (Cardiology)
"As a former Graseby user, I was a bit worried about going with a new pump, but thanks to you and your support staff I am very comfortable using my new pump." Form
- John Sienrukos, RTN, NCT / Technical Director of Nuclear Cardiology
"After using the Graseby pump for 6 years, I was a bit apprehensive with switching. However, your AITECS pump has proven to be a good investment. The user-friendly system along with the "Standby" feature allows us even more freedom than we had in the past with our Graseby pumps."
- Christopher Moix, CNMT, ARRT (N)
"Thank you so much for recommending the AITECS 12S Pro infusion pump as a solution to our limited budget. As a new user to syringe pumps it was very easy to use and set up for the Adenosine and Dobutamine tests we have started doing. The user manual was very easy to follow. I look forward to placing another order for our second pump soon."
- Teri Redmond, Transylvania Community Hospital (Brevard, NC)
Trio Home Care
"We purchased a few meters and a dozen boxes of test strips from Wilburn a while back. These meters have worked great for our staff in the field as Home Health nurses. We had a couple of faulty strips, and coag-sense actually sent us out a box of strips when we contacted their customer support. We will continue to use this product, and will hopefully add more machines to our stock soon."
Carroll County Memorial Hospital Home Health Agency
“Our Home Health Agency recently made the purchase of the Coag-Sense PT/INR Monitor system through Wilburn Medical. The customer service assistance while making this purchase was exceptional- every person I spoke to was helpful and kind, answering questions regarding the machine as well as promptly sending the machine and supplies. Our nurses love how easy the machine is to use and patients love the option of having a finger stick vs. a veni-puncture.”
- Ashley Ahnefeld, RN, COS-C
I have used this company for years and never had a problem.Don't know what changed but I put in an order on 9/10/15.
I called on 9/28/15 to inquire about tracking the order. Put on hold, then was told she would call me back as soon as the order was tracked. No call back. Sent email to customer service requesting same- no reply.
Called next day got a recording. Called a few minutes later, put on hold, came back and said we should receive it in a couple of days. Since my order is something needed for medical reasons they should not be messing around. I asked had the package actually shipped and was told she didn't know anything more than it would arrive in a couple of days.
I told her to cancel the order and she seemed relieved. Found a new and super efficient and customer friendly company to order from Wilburn Medical USA. Great customer service and follow up.
Delivery next day.Highly recommend!