- Shipping Terms and Conditions
Shipping Terms and Conditions
The Wilburn Medical USA Best Price Guarantee
We Guarantee the Best Price and will match any manufacturer's authorized pricing on most of our 90,000 items (*Some manufacturers are excluded). If you see a Lower Price give us a Call at 1-877-WILBURN (1-877-945-2876).
Domestic Shipping Orders for domestic shipments (USA and Outlining Territories) have a $100.00 minimum order Requirement. Any Orders Placed on this website under $100 may be Subject to a $25.00 Minimum Order Fee in addition to freight charges and/or a total Cancellation of the order.
International Shipping: Orders for international shipment have a $2,500.00 minimum order requirement, will be assessed a $100.00 processing fee in addition to freight charges and require a wire transfer of funds to process the order.
Please be advised that shipping charges for orders less than $500.00 vary based on package weight, dimensions, total number of packages, perishability, urgency, and delivery location. Shipping fee starts at $9.50 for most orders. We ship UPS Ground unless otherwise requested. You may request a specific carrier by noting that with our customer service team when placing your order or add it to the comment section if placing the order online. You may also request that we bill the shipping to your UPS by providing that account number in the text box during checkout.
Please be advised that our No Charge (free) shipping policy refers to standard ground shipping via UPS or USPS (which is determined at the discretion of Wilburn Medical USA) and applies to those orders with a delivery destination in the continental US only. Items requiring expedited shipping (i.e., vaccines, refrigerated products) or when expedited shipping is requested by the customer; the customer will be billed at the expedited rate. Some items, due to their size and/or their weight, may not be eligible for free shipping. Items under $500 with a Free Shipping Promo may not count towards the free shipping threshold for the whole shopping cart.
Expedited shipping transit times are calculated from the time the product is shipped from our facility. Not all items available on our web site are stocked in our facility and may take from 1 to 3 weeks to arrive at our facility for shipping. If your order has a critical shipping requirement please contact us for specific availability.
Drop Shipped Items
Items that are drop shipped from the Manufacturer may be subject to a qualification period and shipping times may vary. Some manufacturers do not allow expedited shipping request.
Taxes are only collected from our customers in North Carolina. This does not relieve customers from other states if their obligation to pay taxes that may be required.
RETURNS & CANCELLATIONS
Items eligible for return are subject to a 25% restocking fee and must be accompanied by a Return Authorization that is made available by contacting Wilburn Medical USA 1-877-945-2876 or 336-996-6820. Customer is responsible for return freight. Returned items must be returned within 30 days of shipment and within 14 days of receipt of the Return Authorization. Product and product packaging must be in resaleable condition. Labels on exterior packaging would be considered not in resalable condition.
Refrigerated Items, Pharmaceuticals, Injectables, Reagent Test Cassettes, and most Non-Stock Items are not eligible for return.
Defective or Items shipped in error will be the responsibility of Wilburn Medical USA or the original manufacturer. Shipping errors must be brought to our attention within 7 days of receipt.
If you desire to set up terms with Wilburn Medical USA, please download this form and fax it back to 1-866-329-9452